Terms & Conditions – Sonaz EnterprisesLast Updated: 16 August 2026Welcome to Sonaz Enterprises. By using our website, placing an order, registering as a customer or vendor, you agree to the following Terms & Conditions.1. About Sonaz EnterprisesSonaz Enterprises is a hyperlocal multi-vendor online marketplace that connects customers with local shops and vendors. Products listed on the platform may be sold and fulfilled by independent vendors.2. Customer OrdersCustomers are responsible for providing correct name, mobile number, delivery address and other required information. An order is subject to availability and confirmation by the relevant vendor.3. Product InformationVendors are responsible for providing accurate product descriptions, prices, images, stock information and other product details. Product availability and prices may change without prior notice.4. PaymentsPayments may be made through the payment methods made available on the website. For Cash on Delivery orders, the customer must pay the applicable amount at the time of delivery.5. DeliveryDelivery time may vary depending on the vendor, location, product availability and delivery conditions. Sonaz Enterprises does not guarantee a specific delivery time unless expressly stated.6. Cancellation, Return and RefundOrder cancellation, return and refund will be subject to the applicable policy of Sonaz Enterprises and/or the relevant vendor. Customers should review the Return & Refund Policy before placing an order.7. Vendor ResponsibilityEvery vendor is responsible for the products they list, their product quality, pricing, stock, packaging, applicable warranties and compliance with applicable laws.8. Vendor Payments and CommissionSonaz Enterprises may deduct applicable marketplace commissions, fees or other charges from vendor sales as communicated through the platform.9. Vendor AccountVendors must provide accurate registration and business information. Sonaz Enterprises may suspend or restrict a vendor account if the vendor violates these Terms, provides false information, engages in fraudulent activity or otherwise misuses the platform.10. Prohibited ActivitiesUsers and vendors must not use the platform for unlawful activities, fraudulent transactions, misleading listings, infringement of intellectual property rights or any activity that may harm other users or the platform.11. Website AvailabilityWe aim to keep the website available and functioning properly, but temporary interruptions may occur due to maintenance, technical issues, internet problems or circumstances beyond our reasonable control.12. Limitation of ResponsibilitySonaz Enterprises operates as a marketplace connecting customers and vendors. To the extent permitted by applicable law, Sonaz Enterprises is not responsible for independent vendor acts, product defects, delays or information supplied by vendors.13. Changes to These TermsSonaz Enterprises may update these Terms & Conditions from time to time. Updated terms will be published on this page and will become effective when posted.14. ContactFor questions or support regarding these Terms & Conditions, please contact Sonaz Enterprises through the contact details provided on our website.By using Sonaz Enterprises, you acknowledge that you have read and agree to these Terms & Conditions.Show quoted text
