Last Updated: 16 August 2026
- INTRODUCTION
Sonaz Enterprises is a hyperlocal multi-vendor online marketplace that connects customers with local shops and independent vendors. This Privacy Policy explains how we collect, use, store and protect information when you use our website.
- INFORMATION WE COLLECT
We may collect information that you provide when you create an account, place an order, contact us, register as a vendor or use our services. This may include your name, mobile number, email address, delivery address, billing information, order details and other information necessary to provide our services.
- HOW WE USE YOUR INFORMATION
We may use your information to:
- Create and manage customer or vendor accounts.
- Process and deliver orders.
- Communicate with you about orders, payments, delivery and support.
- Process refunds, returns and cancellations.
- Provide and improve our marketplace services.
- Prevent fraud, misuse and unauthorized activity.
- Comply with applicable legal and regulatory requirements.
- PAYMENT INFORMATION
Payments may be processed through third-party payment providers. Sonaz Enterprises does not intend to store complete payment card information on its own servers. Payment information may be handled by the applicable payment gateway according to its privacy and security practices.
- VENDOR INFORMATION
If you register as a vendor, we may collect business information, contact details, store information, bank/payment information and other information required to operate your vendor account and process marketplace payments.
- SHARING OF INFORMATION
We may share necessary information with vendors, delivery partners, payment service providers, hosting/service providers and other third parties when required to provide our services, process transactions, deliver orders, provide support or comply with applicable law.
We do not intend to sell your personal information for money.
- COOKIES
Our website may use cookies and similar technologies to keep you logged in, remember preferences, improve website functionality, understand website usage and maintain security.
- DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure. However, no internet-based service can guarantee absolute security.
- DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.
- YOUR RIGHTS
Subject to applicable law, you may have rights regarding your personal data, including requesting access to your information, correction of inaccurate information and withdrawal of consent where consent is the basis for processing.
- CHILDREN
Our services are not intended for children who are not legally permitted to use such services. We do not knowingly request personal information from children in violation of applicable law.
- THIRD-PARTY SERVICES
Our website may use third-party services such as payment gateways, analytics, hosting, communication or delivery services. These services may process information according to their own privacy policies.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised date.
- CONTACT US
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Sonaz Enterprises through the contact details provided on our website.
By using Sonaz Enterprises, you acknowledge that you have read and understood this Privacy Policy.
