- Overview
Sonaz Enterprises is a hyperlocal multi-vendor online marketplace connecting customers with local shops and vendors. Products available on our platform may be sold and fulfilled by independent vendors. - Return Eligibility
Return or exchange eligibility depends on the product category, condition of the product and the applicable return policy of the respective vendor. Customers should check the product/return information before placing an order. - Damaged, Defective or Incorrect Products
If you receive a damaged, defective, wrong or materially different product, please contact us or the respective vendor as soon as possible after delivery. We may request photographs, videos, order details or other information to verify the issue. - Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, perishability, customization or other applicable restrictions. The applicable return conditions will be displayed wherever possible. - Refunds
Once a return/refund request is reviewed and approved, the refund will be processed through the applicable payment method or as otherwise permitted by the applicable policy. The time taken for the refund may depend on the payment provider, bank and other circumstances. - Order Cancellation
Cancellation may be possible before an order is processed or dispatched, subject to the applicable vendor and product policy. Once an order has been dispatched or delivered, cancellation may not be available in all cases. - Cash on Delivery (COD)
For COD orders, any eligible refund will be processed according to the applicable refund procedure and may require the customer to provide appropriate payment/bank details. - Vendor Responsibility
Vendors are responsible for the accuracy, quality, packaging and condition of the products they list and for complying with applicable laws and their stated product policies. - Marketplace Role
Sonaz Enterprises operates as a marketplace connecting customers with independent vendors. We may assist customers and vendors in resolving return, refund or order-related issues, but the final resolution may depend on the applicable vendor/product policy and applicable law. - Contact Us
For questions regarding returns, refunds or cancellations, please contact Sonaz Enterprises through the contact details provided on our website.
By placing an order on Sonaz Enterprises, you acknowledge that you have reviewed the applicable product, vendor and return/refund information.
